UKG Pro - Cloud HR & Payroll Platform

UKG Pro (formerly UltiPro) delivers comprehensive HR, payroll, and talent management solutions for mid-market and enterprise organizations. Automate complex HR processes with predictive analytics and employee engagement tools.

What is UKG Pro and how does it serve mid-enterprise organizations?

UKG Pro is a comprehensive cloud-based HCM platform designed for mid-enterprise organizations with 350-10,000+ employees, offering unified HR, payroll, talent management, and AI-powered workforce analytics with industry-specific configurations.

Why UKG Pro Leads Mid-Enterprise Workforce Management

Mid-enterprise organizations face unique challenges that require more sophisticated solutions than small business tools can provide, yet need more flexibility than rigid enterprise systems offer. UKG Pro addresses this critical market gap by delivering enterprise-grade capabilities with mid-market accessibility, serving as the ideal platform for growing organizations that need comprehensive workforce management without overwhelming complexity.

Mid-enterprise organizations face unique challenges that require more sophisticated solutions than small business tools can provide, yet need more flexibility than rigid enterprise systems offer. UKG Pro addresses this critical market gap by delivering enterprise-grade capabilities with mid-market accessibility, serving as the ideal platform for growing organizations that need comprehensive workforce management without overwhelming complexity.

Transform Operations with UKG Pro Benefits

Reduce HR administrative overhead by 40% through unified platform automation
Improve workforce productivity by 25% with AI-powered scheduling and time tracking
Achieve 99.5% payroll accuracy with automated calculations and compliance monitoring
Enhance employee engagement scores by 30% through self-service capabilities
Reduce time-to-hire by 45% with integrated recruiting and onboarding workflows
Lower compliance risks by 85% with automated regulatory updates and audit trails
Increase manager efficiency by 35% with real-time analytics and automated reporting
Achieve ROI within 12-18 months through operational cost savings
Scale operations to support 300% growth without proportional staff increases
Improve data accuracy by 95% through single-source-of-truth architecture
Reduce turnover by 20% with performance management and career development tools
Streamline global operations with multi-location support and local compliance
Enhance decision-making with predictive analytics and workforce insights
Automate 70% of routine HR tasks through intelligent workflows
Improve employee satisfaction by 40% with modern, intuitive user experience

Comprehensive UKG Pro Platform Features

UKG Pro delivers enterprise-grade functionality across all aspects of workforce management, designed specifically for mid-enterprise organizations with complex operational requirements.

AI-Powered Workforce Management - Intelligent scheduling, time tracking, and attendance with predictive optimization
Comprehensive HR Management - Complete employee lifecycle with benefits administration and organizational hierarchy
Advanced Payroll Processing - Multi-country payroll with tax compliance and automated calculations
Talent Acquisition Suite - Integrated recruiting, applicant tracking, and collaborative onboarding
Performance Management - Goal setting, continuous feedback, reviews, and succession planning
Learning Management System - Training delivery, compliance tracking, and mobile learning capabilities
Workforce Analytics - Predictive insights, custom dashboards, and real-time KPI tracking
Employee Engagement Tools - Pulse surveys, sentiment analysis, and action planning
Benefits Administration - Flexible enrollment, cost modeling, and vendor integration
Time & Attendance - Real-time tracking, project allocation, and absence planning
Compensation Management - Salary planning, merit increases, and pay equity analysis
Mobile Applications - Full-featured iOS and Android apps with offline capabilities
Global Compliance - Multi-jurisdiction support with automated regulatory updates
Integration Platform - API connectivity with 200+ third-party applications
Advanced Security - Role-based access, audit trails, and enterprise data protection
Custom Workflows - Configurable approval processes and automated business rules
Employee Self-Service - Personal management, time-off requests, and benefits enrollment
Manager Dashboard - Team analytics, approval workflows, and performance insights
Scheduling Optimization - AI-driven scheduling with labor cost optimization
Document Management - Digital files with e-signatures and retention policies

UKG Pro Pricing and Investment Structure

UKG Pro follows a per-employee-per-month (PEPM) pricing model designed for mid-enterprise organizations with 150-5,000 employees. Core UKG Pro pricing typically ranges from $18-28 per employee monthly for essential HR and payroll functionality. Advanced modules including talent management, workforce management, and analytics add $8-15 per employee monthly depending on feature selection. Complete platform pricing for mid-sized organizations generally ranges from $35-50 per employee monthly when including comprehensive functionality. Enterprise pricing for organizations with 1,000+ employees often includes volume discounts and can range from $25-40 per employee monthly with multi-year commitments. All packages include core features like HR management, payroll processing, employee self-service, and basic reporting. Professional services for implementation, training, and ongoing support are typically quoted separately based on organizational complexity and customization requirements.

UKG Pro Essentials - Starting at $6-8 per employee monthly, includes core HR, payroll processing, time tracking, basic reporting, and employee self-service portal
UKG Pro Standard - $12-15 per employee monthly, adds talent management, performance reviews, learning management, advanced analytics, and mobile applications
UKG Pro Premium - $18-25 per employee monthly, includes workforce planning, succession planning, compensation management, and advanced integration capabilities
UKG Pro Enterprise - Custom pricing for large organizations, provides unlimited modules, dedicated support, custom configurations, advanced security, and implementation services
Implementation and Setup - One-time costs ranging from $15,000-50,000+ depending on company size, complexity, data migration needs, and customization requirements

Getting Started with UKG Pro

UKG Pro implementation typically requires 3-6 months depending on organizational size, complexity, and customization requirements. The process begins with dedicated implementation consultants who guide system configuration, data migration, and change management. Implementation includes HRIS setup, payroll configuration, workflow customization, third-party integrations, and comprehensive user training. UKG Pro provides extensive implementation resources including project management tools, training materials, and ongoing support documentation. The platform's intuitive design ensures rapid user adoption, with most organizations achieving full operational capability within 4-6 weeks of go-live. Ongoing support includes regular system updates, feature training, optimization consulting, and access to the UKG user community for best practice sharing and peer learning.

Frequently Asked Questions

What is UKG Pro and how does it differ from other HR platforms?

UKG Pro is a comprehensive cloud-based human capital management platform created from the merger of Ultimate Software and Kronos. Unlike basic HR systems, UKG Pro combines HR, payroll, talent management, and workforce analytics in a unified platform designed for mid-enterprise organizations (350-10,000+ employees) with complex operational needs and multiple locations.

How much does UKG Pro cost for mid-enterprise organizations?

UKG Pro pricing ranges from $27-37 per employee per month depending on modules selected, employee count, and contract length. Implementation fees typically cost 40-70% of annual software fees. While this represents a significant investment, organizations typically achieve ROI within 12-18 months through operational efficiencies and cost reductions.

What industries does UKG Pro serve best?

UKG Pro excels in healthcare with credential scheduling and position control, retail with variable shift management and seasonal staffing, manufacturing with complex job rates and skills tracking, and professional services with project time allocation. The platform provides industry-specific configurations and compliance frameworks.

How long does UKG Pro implementation typically take?

UKG Pro implementation typically requires 4-6 months for mid-enterprise organizations, which is faster than many enterprise systems due to pre-configured industry templates and proven implementation methodologies. The timeline includes data migration, system configuration, training, and phased rollout across locations.

What AI and analytics capabilities does UKG Pro provide?

UKG Pro includes AI-powered scheduling optimization, predictive workforce analytics, automated time tracking, and intelligent insights for decision-making. The platform provides real-time dashboards, KPI tracking, trend analysis, and predictive modeling that helps organizations optimize workforce strategies and improve operational efficiency.

How does UKG Pro handle workforce scheduling and time management?

UKG Pro leverages AI to optimize scheduling based on labor demands, employee preferences, and compliance requirements. The platform provides real-time time tracking, automated overtime calculations, exception management, and mobile clock-in capabilities that ensure accurate payroll processing and labor cost control.

What talent management features does UKG Pro include?

UKG Pro offers comprehensive talent management including recruiting and applicant tracking, structured onboarding workflows, performance management with continuous feedback, succession planning, learning and development programs, and career pathing tools that support the entire employee lifecycle.

How does UKG Pro support global and multi-location organizations?

UKG Pro provides multi-country payroll processing, local compliance management, currency handling, and region-specific reporting. The platform supports complex organizational structures with unlimited locations while maintaining centralized visibility and standardized processes across all sites.

What mobile capabilities does UKG Pro offer for employees and managers?

UKG Pro provides full-featured mobile apps for iOS and Android with offline capabilities, allowing employees to clock in/out, request time off, view schedules, and access pay information. Managers can approve requests, view team analytics, and manage schedules from mobile devices.

How does UKG Pro ensure data security and compliance?

UKG Pro maintains enterprise-grade security with role-based access controls, audit trails, data encryption, and SOC 2 compliance. The platform automatically updates for regulatory changes and provides comprehensive compliance reporting for various industry requirements and labor laws.

What integration capabilities does UKG Pro provide?

UKG Pro offers API connectivity with 200+ third-party applications including accounting systems, benefits providers, background check services, and productivity tools. The platform's integration marketplace ensures seamless data flow and eliminates manual data entry across systems.

How does UKG Pro handle complex payroll scenarios?

UKG Pro manages complex payroll including multiple pay rates, shift differentials, overtime rules, commissions, bonuses, and garnishments. The platform handles union payroll, certified payroll for government contracts, and complex deduction hierarchies while ensuring 99.5% accuracy.

What reporting and analytics features does UKG Pro include?

UKG Pro provides 500+ pre-built reports, custom report builder, real-time dashboards, and predictive analytics. Users can track workforce KPIs, monitor trends, analyze labor costs, and receive automated insights that drive informed decision-making and strategic workforce planning.

How does UKG Pro support employee engagement and development?

UKG Pro includes employee engagement tools such as pulse surveys, sentiment analysis, performance management, learning programs, and career development planning. The platform provides managers with insights to improve team engagement and supports employees with self-service development opportunities.

What benefits administration capabilities does UKG Pro offer?

UKG Pro manages comprehensive benefits including health insurance, retirement plans, flexible spending accounts, and voluntary benefits. The platform handles enrollment workflows, cost modeling, vendor integration, COBRA administration, and ACA compliance reporting.

How does UKG Pro compare to other mid-enterprise HR solutions?

UKG Pro stands out with its unified architecture that eliminates data silos, AI-powered workforce optimization, industry-specific configurations, and proven scalability. Unlike point solutions, UKG Pro provides integrated functionality that reduces complexity while improving operational efficiency.

What customer support and training does UKG provide?

UKG provides comprehensive customer support including dedicated account management, 24/7 technical support, extensive online documentation, user training programs, and regular system updates. The company offers certification programs and ongoing education to maximize platform utilization.

How does UKG Pro handle absence management and leave tracking?

UKG Pro provides comprehensive absence management with automated leave calculations, FMLA tracking, workers' compensation integration, and return-to-work programs. The platform ensures compliance with federal, state, and local leave laws while providing managers with visibility into team availability.

What performance management capabilities does UKG Pro include?

UKG Pro offers goal setting, continuous feedback, structured performance reviews, 360-degree feedback, calibration tools, and succession planning. The platform supports various review cycles and provides analytics to identify top performers and development opportunities.

How does UKG Pro support learning and development programs?

UKG Pro's learning management system provides course authoring, delivery tracking, compliance training, skills assessment, and mobile learning capabilities. The platform integrates learning with performance management to create personalized development paths and track skill progression.

What makes UKG Pro suitable for healthcare organizations?

UKG Pro provides healthcare-specific features including credential management, position control, patient acuity-based scheduling, and compliance with healthcare regulations. The platform supports complex healthcare staffing requirements while ensuring patient safety and operational efficiency.

How does UKG Pro handle retail workforce management challenges?

UKG Pro addresses retail challenges with flexible scheduling for variable demand, seasonal workforce management, multi-location coordination, and labor cost optimization. The platform provides real-time insights into sales performance correlation with staffing levels to optimize scheduling decisions.

What future innovations can organizations expect from UKG Pro?

UKG continues investing in AI enhancements, machine learning capabilities, enhanced mobile experiences, and expanded industry-specific functionality. The platform regularly delivers new features through cloud updates, ensuring customers benefit from ongoing innovation without disruptive upgrades.